Management: Understanding the Difference between Hard and Soft Facilities

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Facilities management plays an important role in the success of an organization. Facility managers (FMs) are responsible for managing the unique needs of each facility and often working with multiple vendors and partners. They are responsible for the safety, functionality, sustainability, efficiency, and comfort of an organization's physical spaces. From the HVAC systems to the parking lot, the FM makes sure the facility's structure and the supporting systems are operating properly.

Because facilities management touches just about every aspect of the workplace, it requires a lot of oversight. The amount of tasks required to keep an entire facility or facilities operational is often too big of an ask for any one person. As a way to simplify and avoid costly downtime, many organizations turn to a facilities management provider to assist the FM. In this article, we discuss the benefits of partnering with a facility management company and the qualities to look for when hiring the best FM provider for your organization.

Benefits of a Facility Management Partner

A partnership with a facility management company will give your organization access to highly-skilled professionals who are familiar with your equipment and facilities. There are many benefits to partnering with a facilities management company, but these three have the most impact on your business.

Increased efficiency: A partner who can streamline your operations and give you maximum control over the bigger picture, is a huge benefit. FM providers manage projects with reduced response and resolution time so you can continue serving your organization's facility needs. You can rest assured that your projects will be handled quickly and efficiently by technicians who are always available.

Nationwide Access to Skilled and Vetted Technicians: Choosing to partner with an FM provider means you have access to their catalog of trusted technicians who are experts in their field. This ensures that you can find the right technician for the job, no matter where they are located.

Reliable and Continuous Service: Partnering with an FM provider means you can expect the same standard and quality of work whenever and wherever you need it. You can be sure that your needs will always be met with the same visit us level of consistency.

Qualities for a Good Facility Management Partner

Different FM providers may offer different levels of service. The requirements of your company will dictate how you choose an FM provider. However, there are some common traits to look for when searching for the right FM partner. These are the characteristics that make the best FM providers for your company.

Reliable

When choosing an FM provider, reliability is something you should look out for. Reliable FM providers hire thoroughly vetted technicians that are proven experts in their field. They offer a wide range of services and have experienced teams to execute them. This reliability allows you to maintain high levels of service and can adapt to your changing needs.

Communicative

System operation is only possible with good communication. Smooth communication impacts not only facilities managers but also employees, customers, and ultimately revenue. Good FM providers value clear and direct communication. They understand the impact communication has on company performance and ensure you and your team can reach them whenever necessary.

Collaborative

Good FM partners are collaborative and communicative. They will take the time to get to know your situation, expectations, and perceptions so that they can provide a customized solution that suits your needs. The best FM providers are invested in protecting the longevity of your systems and presenting options for both the long and short term.

Adaptable

The nature of facilities and property management is dynamic and ever-changing. Top FM providers are ones that can easily adapt their services to fit the unique needs of your facilities. The best partners will have improved flexibility to adapt to changes both within the overall industry and inside your organization.

Innovative

The best FM providers are resourceful and creative. They know when to use technology to maximize efficiency and are up-to-date on the latest trends in all of their service areas. They can provide high-quality service, which will improve your bottom line. It also reflects your ability to manage the facility.

Discover the Power of an Integrated Self-Performing Facilities Management Partner

A facilities management partner could be the perfect collaborator to help set you up for success. They can help by creating a smoother system of communication between technicians, command centers, and facilities managers. This will ensure that service is more efficient, integrates teams and centralizes goals and creates the foundation for quality relationships.

National Facilities Direct solves problems long-term and short-term. We make it easy for you to do your job and meet your resolution time needs. If you're ready to partner with an FM provider that is truly invested in the success of your organization, let's set up a meeting to discuss how we can help take your operations to the next level.

National Facilities Direct is designed to consolidate your complex ever-changing needs through top-quality facility services derived from real-time communication, state-of-art analytics, data-driven decisions, proprietary technologies to develop customized all-inclusive maintenance programs, best-in-class connectivity, and a vast in-house network of diverse professional licensed technicians. National Facilities Direct is a leader in the industry, having worked with all industries and achieving client satisfaction.